MEMBERSHIP POLICIES

Our Member Policies help ensure a quality experience for everyone.

MEMBERSHIP SATISFACTION GUARANTEED

At the Hockomock Area YMCA member service is our top priority. We are committed to being a preferred, quality provider in all programs and services in our defined service area. If you have a comment, question or concern please request a Member Comment Card at any of our Member Service Desks or contact our Member Experience Director. We pledge to provide our members with an appropriate response in a timely manner. We are so proud of our staff and our programs that your satisfaction is guaranteed or a refund will be issued.

CONTACT US

For any questions about membership, or to join the Y, please contact our membership team.

Phone: 774-235-2726

SAFETY POLICIES FOR KIDS & YOUTH

Making sure the Y is safe for kids and families is fundamental to all that we do. Throughout our programs, in our facilities, and with carefully trained staff we implement strict policies to ensure safety. A few of them are described below.

PARENTAL SUPERVISION

Members under 10 years old must be supervised by an adult when visiting the facility; child must be within an arm’s length of the adult. Adult members must be physically present in the pool with children eight years old and younger. A parent swim pass is available for parents of our youth members for a daily cost of $5.

CHILD WATCH

Full members have the benefit of a 2 hour daily period of time to utilize child watch. This feature is available for $5 to Program Members and Youth Members. Parents must remain in the Y facility. Request a card from the Member Service Desk to present at child watch check-in. Children must be signed in and parents/guardians must indicate where in the facility they will be. Only the adult signing in the child is authorized to do sign out.

YOUTH POLICY FOR WELLNESS DEPARTMENT

There is a policy in place to protect youth, ages 10-15, interested in working out in the Wellness Center and in traditionally adult-oriented Group Exercise Classes. We ask that youth go through a fitness orientation with our staff, to ensure a clear understanding of the equipment and safe use of the environment.

MEMBERSHIP & FACILITY ACCESS POLICIES

JOINER’S FEE

All new members are charged a joiner’s fee. Funds from joiner’s fees are deposited into the Capital Improvement Fund and used for facility maintenance. All existing members must renew within 30 days after membership expiration (see below for reinstatement fee information).

REINSTATEMENT FEE

Because we appreciate our members’ continued loyalty, members who are rejoining more than 30 days after, but less than one year from their lapsed membership date will pay only a reinstatement fee of $25 instead of paying the joiner’s fee.

DAY PASSES

Persons wishing to try out the YMCA* may purchase a day pass at any Member Service Desk. A photo ID is required for all visitors, age 18 or above, at each visit. The fee for a day pass is $6 for persons of high school age or younger, $8 a day for senior citizens, $12 a day for persons between 18 and 62 years old, and $18 a day for a family.

PHOTO IDS REQUIRED FOR NEW MEMBERS/VISITORS

All visitors 18 years of age and older are required to show photo identification upon each visit. If a visitor cannot comply, he/she will be denied access to the facility. If joining as a new member, we also ask that each adult, age 18 or older, who will be on the membership, come in person and provide photo ID.

HERE FOR ALL

We offer confidential financial assistance to families in need. Please download a Financial Assistance Application (or ask for an application at the front desk) and contact our Scholarship Committee at 508.695.7001.

PROGRAM MEMBERS

We offer the opportunity to preview the Y by participating in a class(es) as a Program Member with no access to other Y amenities. A Program Membership costs $30 annually (plus the cost of classes at the Program Member rate). Class fees will be approximately 33% higher than the fees pertaining to full members. Program Members do not have access to online registration (must do so over the phone or at the desk) and must wait 7 days after full member registration begins each session.

LOCKER ROOMS

Members are required to provide their own locks for daily use and to refrain from bringing cell phones into the locker rooms. Also, please be careful not to leave valuables unattended in the facilities.

PROGRAM REFUND POLICY

Full refunds are granted only for programs cancelled by the YMCA. No refunds are issued after the start of the second week of a program. Members who complete a refund request form at least seven days before the first session of a program in which they are registered will receive a refund for the program cost. Members who choose to cancel their class registration less than one week before the start or up to two weeks after should follow the same procedure; however they will receive a refund for only 50% of the class.

INSUFFICIENT FUNDS POLICY

In the event that a member’s bank draft is returned to the YMCA for any reason, a $5 processing fee will be charged to the member. Also, in all instances in which a personal check is returned to the YMCA, a $20 processing fee will be charged.

APPROPRIATE ATTIRE POLICY

Shirts and closed-toe shoes are required to be worn in our Health & Wellness areas with the exception of the indoor and outdoor pool where we require appropriate bathing suit attire.

INCLEMENT WEATHER POLICY

The safety of our members and staff is a priority for our YMCA. During extreme weather conditions we employ an inclement weather policy, using our website home page to alert members of any facility closings or delays and class cancellations.

FACILITY CLOSINGS AND DELAYED OPENINGS

If the Y experiences a power outage or if weather conditions are such that it is unsafe for members and staff to get to the Y, the Hockomock Area YMCA’s leadership team will make a decision to close or delay opening by 6:00am weekdays and by 7:00am weekends. Our website will reflect this decision.

PROGRAM CANCELLATIONS

  • IF FRANKLIN PUBLIC SCHOOLS ARE CLOSED FOR THE DAY
    • All programs and group exercise classes scheduled before 2:00pm are cancelled.
    • Child Watch will open at the regular time.
    • Decision on afternoon programs and group exercise classes (2:00-6:00pm) will be posted by noon.
    • Decision on evening programs and group exercise classes (6:00pm+) will be posted by 4:00pm.
    • Part-day Preschool will be cancelled for the day.
    • Our school-age program runs a No School Fun Day when school is closed for the day.
  • IF FRANKLIN PUBLIC SCHOOLS HAVE A DELAYED OPENING
    • During a 1-hour school delay, all our programs and group exercise classes scheduled before 10:00am are cancelled.
    • During a 2-hour school delay, all our programs and group exercise classes scheduled before 11:00am are cancelled.
    • Part-day Preschool will open at regular time, as will Child Watch.
  • If severe conditions occur on a non-school day, a decision to cancel programs will be made by 6:00am weekdays and by 7:00am weekends. Keep an eye on the website for alerts or phone the Y.

CHILD CARE CANCELLATIONS AND DELAYS

It is our intention to operate Child Care and our school-age School’s Out program during regularly scheduled hours. Please be sure to provide your contact information and cell phone number to the facilitator of your child’s program who will alert you in case of any delay or cancellation.

DURING EXTENDED STORMS

We want to get you back to the Y as soon as possible, so if a storm occurs that leads to multiple days of school cancellation, please know that we may decide to run programs. We will alert members when this happens.